Privacy Policy

This policy explains what information this website collects, why, and what you can do about it. It describes how the site actually works rather than covering practices we do not have.

Information you give us

If you contact us through the website, by telephone or by email, we collect what you choose to send. Typically that is your name, contact details, your property address where relevant, and a description of the problem or work you are enquiring about.

We use it to respond to you, to prepare quotes, and to carry out and support any work you go on to book. We do not sell it, and we do not share it with third parties for their own marketing.

Information collected automatically

Like most websites, this one records standard technical information when you visit — the pages you view, the approximate region you are in, the type of device and browser you use, and the site or search that referred you.

We use Google Tag Manager and associated Google analytics services for this. Those services set cookies and may collect an identifier associated with your browser. We use the results to understand which content is useful and how people move through the site.

This site is served as static files and does not run its own database of visitors, accounts or profiles.

Cookies

Cookies are small files stored by your browser. The ones this site uses come from the analytics services described above.

Every major browser lets you block or delete cookies, and most offer a setting to reject them by default. Doing so will not prevent you from using this site. You can also install Google's browser add-on to opt out of Google Analytics entirely.

How long we keep things

Enquiries and job records are kept for as long as we need them to serve you and to meet our legal, tax and warranty obligations. Analytics data is retained according to the settings of the analytics service.

Your rights in California

California residents have rights under state privacy law, including the right to know what personal information has been collected about them, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising those rights.

We do not sell personal information, and we do not share it for cross-context behavioural advertising. To make a request, contact us using the details below. We may need to verify your identity before acting, which normally means confirming information we already hold.

Children

This site is intended for adults arranging work on a property. We do not knowingly collect information from children.

Other sites

Some articles link to outside sources such as government agencies and standards bodies, so you can check what we have written. Those sites have their own policies and we are not responsible for them.

Changes

If this policy changes, the date at the top of the page changes with it.

Contact

Questions about this policy, or a request relating to your information, can be sent through our contact page.